Terms & Conditions
One days hire is btn 0900 hrs & 1800 hrs.
Returns are due by latest 1800 hrs (Sunday 1500 hrs) last day of hire period. Two days or more continuous hire are considered an extended hire period, at the end of which the hire bikes must be returned to us by the agreed time & date.
The hire bikes are hired to you for recreational use only and are not to be used in any form of officially sanctioned or unofficial competition.
Late return of bikes beyond the agreed return time /date will be charged at 15 Euros per hour per bike, then 50.00€ per day.
It is the hirers responsibility to inform us of any potential late return by calling the following number (0034 ) 966 868 104. If the hire bike is not returned to us at the agreed time and we do not hear from you we will inform local police and report the bike as stolen.
A returnable security deposit of btn 100€ -350€ per bike/ type of bike is due on collection of the hire bike, and is held against any damage you may cause to it.
When the hirer opts to pay for hire insurance (25€ per bike per hire period ) then the security deposit will not be charged.
Reservations made on behalf of the hirer may include an administration fee of 5.00€ Euros per bike.
Changes to reservations made at the hirers request may incur an administration fee of 5.00€ per bike
Changes of dates, products made at the request of the hirer after the original reservation has been confirmed will be accepted based on the current availability of the originally hired item or a comparable alternative.
Change of dates will only be accepted within the same financial year of the original booking. Financial year = 1st January to 31st December
If the hire period is extended after the initial hire period has begun we reserve the right to regard the additional days as a separate booking, and charge accordingly.
Once a booking is confirmed, The hirer enters into a contractual agreement with Costa Blanca Bike Hotels S.L. and agrees to make payment of all outstanding balances.
In circumstances where we are unable to provide the hirer with the reserved bike we will endeavour to supply a bike of similar, type/size subject to current availability. If the bike supplied is of lower quality the balance due on collection will reflect the rental costs relating to the bike provided.
Cancellations & Refunds The following cancellation charges apply to all reservations (Bike hire & Hotel packages)
Cancellation of booking after reservation will be charged at 100 % percent of the reservation deposit .
Cancellation notice received with more than 28th days prior to the first day of hire/ or arrival date we will refund 100% of the paid balance.
Cancellation notice received with less than 28th days notice and more than 14 days notice prior to the first day of hire/ or arrival date we will refund 50% of balance..
Cancellation notice with 14 days notice prior to the first day of hire or arrival date we will refund 25% of the balance paid.
Cancellations with less than 14 days notice, We will retain all payments without refund.
Cancellation notices should to be sent via email to firstname.lastname@example.org
The above refunds policy will not apply in circumstances of force majeure. see below
Cancellation due to Extenuating Circumstances IE force majeure (defined as any circumstance out of the control of Costa Blanca Bike Hotels S.L. including but not limited to epidemic disease or illness and travel restrictions imposed by a government, law enforcement agency, or military. Also travellers who are able to travel but are simply concerned or for any other travel related problem, or associated risk). Such circumstances will override the standard cancellation policy above and Costa Blanca Bike Hotels S.L cannot offer any refunds.
Do not included delivery, Where delivery is required The hirer must email us at email@example.com and request the delivery and costs. Costs for this service are subject to the length of hire, number of hired bikes, location, and any other circumstance that we need to consider. During busy periods we may not be able to provide delivery. Delivery fees are payable to the driver on delivery in cash Euros.
Charge for changing brake lever positions from Euro braking to UK braking and back at the end of the hire period = 30€ per bike, this service needs to be requested minimum 7 days prior to first days hire.
Whilst we ensure the hire bike is in safe and road worthy condition, It is the hires responsibility to ensure the road worthiness of the hire bike prior to the start of each ride and inform us immediately of any defects.
Costa Blanca Bike Hotels SL take no responsibility in the event of accident or injury or otherwise to you or any member of your party whilst riding your bike or any bike hired to you . It is each persons responsibility to ride safely, for their own and other persons safety.
We recommend you wear a helmet whilst riding your bike, Spanish law states you must wear a cycle helmet when riding. In the event of any component part of the hire bike failing and causing injury or worse to the rider or any other person You agree not to hold Costa Blanca Bike Hotels SL responsible .
The hirer agrees that during the hire period and in the event of an accident or in any other circumstance that causes injury to them, or another person, or where any damage is caused to another persons property. The Hirer will not hold Costa Blanca bike hotels SL or any person acting on their behalf responsible.
The hirer agrees that the bike has been handed to them in good and safe working condition.
The hirer agrees that during the hire period, They are responsible for the safe keeping of the hire bike and its safe return.
The hirer is liable for the cost of repair or replacement of the whole bike or parts of, that are damaged/lost /stolen (This includes the cost of replacement tyres & inner tubes) Cost of repairs/replacement will be payable in Euros at the end of the hire period.
In the event of damage being caused to the bike whilst in the hirers possession, the hirer agrees to compensate Costa Blanca Bike Hotels SL a minimum payment of 25 Euros up to the full retail replacement value of the damaged parts. Where ``cosmetic´´damage is caused to any part of the bike we reserve the right to charge the hirer the full replacement value of these parts.
In circumstances where the bike is lost or stolen the hirer agrees to compensate Costa Blanca Bike Hotels SL to the full retail replacement value
We reserve the right to make an additional charge if the bike is returned in a condition deemed to be unacceptable. The hire bike is to be returned to Meta Bike Café only and will be inspected by our staff prior to the return of your security deposit. Deposit return is subject to any additional final charges.
Insurance: is charged at 25€ per bike per hire period. Insurance can be selected during the booking process Or requested and paid for at the time of bike pickup /delivery.
The insurance covers damage to the bikes component parts to the value of 500 € (frame not included) Where damage is deemed to be greater than 500 € the hirer is liable to make payment for the oustanding costs.
Where damage is caused to the frame the hirer will be charge for the cost of replacement or the estimated cost of repair.
Costa Blanca bike hotels s.l will decide these costs and the hirer agrees to abide with the companies charges
Both parties agree that if a dispute arises that cannot be resolved amicably, and where court action become necessary, The matter will be dealt with by magistrates of Spanish law.
The hirer confirms he/she is physically fit in good health, and capable of participating in any cycle riding activities during their stay, Which they do at entirely at their own risk.
The hirer understands that cycling is a hazardous past time
Guiding services: We reserve the right to cancel any guiding services where minimum numbers are not met. Or in circumstances where we are for any other reason unable to provide the service. In these circumstance your final balance or refund will reflex a non guided stay. We reserve the right to cancel guiding services due to inclement weather. In these circumstances we do not offer refunds.
Recovery services: We expect the hirer to fix small mechanical issues whilst on the road ie, punctures and dropped chains. If the hire bike has a major mechanical breakdown that you are unable to put right we will where possible recover you and the bike.. We reserve the right to charge for this service. When this service is not available you will be expect to transport the bike back to Meta Bike Cafe at your own expense.
Refunds: Booking Deposits are non refundable.
Balance payments are refundable subject to the above conditions and when the balance has been paid minimum 6 weeks prior to your first day of hire or having booked a hotel package your arrival date.
Costa Blanca Bike hotels S.L reserves the right to change these T&Cs without notice. Any changes will apply to all existing bookings made prior to the changes being made as well as future bookings